Overview
Remio is remote desktop software that lets you access your computer from anywhere. We built it with a privacy-first philosophy: your screen, your files, and your data stay between your devices. Period.
The short version: Remio doesn't require an account. We don't collect your email. Your remote sessions are peer-to-peer — we never see your screen or what you're doing. We collect the bare minimum needed to keep the app working.
What We Collect
We keep data collection to the absolute minimum needed for Remio to function. Here's the complete list:
| Data | Why | Stored? |
|---|---|---|
| Device type & OS version | To ensure compatibility between your devices | No — used in-memory only |
| Crash reports | To fix bugs and improve stability | Yes — via Apple's crash reporting |
| Connection metadata | WebRTC signaling to establish peer-to-peer connections | No — discarded after handshake |
Crash Reports
When Remio crashes (nobody's perfect), Apple's built-in crash reporting may send us anonymized diagnostic data. This includes information like the type of crash, OS version, and device model — but never screen content, personal files, or anything you were doing at the time.
You can disable crash reporting entirely in your device's system settings.
What We Don't Collect
This is the part we're most proud of. Remio does not collect, store, access, or transmit any of the following:
- Screen content — Your remote desktop stream goes directly between your devices
- Keystrokes or mouse input — Your input is sent peer-to-peer, never through our servers
- Files or clipboard data — What you copy, paste, or transfer stays between your devices
- Location data — We don't ask for it, we don't want it
- Browsing history — We have no idea what websites you visit
- Personal information — No name, no email, no phone number, no account needed
- Usage analytics or tracking — No trackers, no pixels, no behavioral profiling
- Advertising data — No ads, no ad networks, no data brokers
We don't collect this data because we designed Remio so we never need to. Privacy isn't a feature we bolted on — it's how the architecture works.
How Connections Work
Understanding how Remio connects your devices helps explain why your data stays private.
Peer-to-Peer (P2P) Connections
Once connected, all data — your screen, input, audio — flows directly between your devices using WebRTC. This means your stream doesn't pass through Remio servers or any third party. It's just you talking to your own computer.
Signaling Server
To establish a connection, your devices need to find each other. Our signaling server handles this initial handshake — think of it as introducing two people at a party. Once they're talking, the introducer walks away.
The signaling server:
- Relays the WebRTC handshake (connection negotiation)
- Does not see or relay any screen content, keystrokes, or files
- Does not store connection history
- Discards all handshake data once the connection is established
End-to-End Encryption
All peer-to-peer connections are encrypted using DTLS-SRTP, the same encryption standard used by modern video conferencing tools. Even if someone intercepted your data in transit, they couldn't read it.
Third Parties
We keep third-party involvement to a minimum:
- Apple App Store — Distributes Remio on iOS and macOS. Apple has its own privacy policy.
- Apple Crash Reporting — Provides anonymized crash data when the app crashes.
- Apple (Payment Processing) — If you purchase a subscription or in-app purchase, Apple handles the payment. We never see your payment details.
We do not use any third-party analytics, advertising, or tracking services. No Google Analytics, no Facebook Pixel, no Mixpanel, no nothing.
Data Retention
Since we barely collect any data, there's not much to retain:
- Crash reports: Stored by Apple for up to 30 days, then deleted
- Connection metadata: Discarded immediately after the handshake completes
- Everything else: There is no "everything else" — we don't have it
We can't delete what we don't have. And that's by design.
Your Rights
Regardless of where you live, we believe you have the right to privacy. Under regulations like GDPR (EU), CCPA (California), and similar laws, you have the right to:
- Access — Request a copy of any personal data we hold about you
- Deletion — Request that we delete any personal data we hold about you
- Portability — Receive your data in a machine-readable format
- Objection — Object to processing of your personal data
- Correction — Request correction of inaccurate personal data
In practice, since we don't collect personal data, there's usually nothing to access, delete, or correct. But if you'd like to exercise any of these rights, reach out to us and we'll respond within 30 days.
Children's Privacy
Remio is not directed at children under 13. We don't knowingly collect any personal information from children. Since we don't collect personal data from anyone, this is more of a formality — but we want to be clear about it.
Changes to This Policy
If we ever change this privacy policy, we'll update the "last updated" date at the top of this page. For significant changes, we'll make reasonable efforts to notify you — such as a notice in the app.
We encourage you to check this page occasionally, but honestly, we don't expect it to change much. Our philosophy is simple: collect as little as possible. That's unlikely to change.
Contact Us
Questions about privacy? We're happy to explain anything in more detail.
- Email: privacy@remio.net
- Website: remio.net