Most questions have a faster answer in the FAQ or community — try those first. For private issues, billing, account recovery, or anything you would rather not post in public, email support@remio.net and we will reply within one business day. No tickets, no queues, no chatbot in the middle.
Each row is a real contact channel with a real response window. Use email for anything private, the community for show-and-tell and tips, GitHub for reproducible bugs, and X for short public notes.
A short triage list. Most people who follow these five steps find the answer in step one or two — and the people who do not give us enough context in step five to fix things on the first reply.
The FAQ covers pairing, network ports, latency tuning, security model, and the most common gotchas. Skim it first — most questions have a 90-second answer already written. Open the FAQ →
If the FAQ is too short, the help section has longer walkthroughs: install, pair, troubleshoot, system requirements. Search by verb — install, pair, fix, configure. Open help →
Open Remio, click Help → About on the host or Settings → About on the client. Copy the version string and the build number — both matter, because we ship fixes incrementally.
A bug on macOS 14 may not exist on macOS 15. Tell us both sides — for example, host on macOS 15.4 and client on iPadOS 18.2 — so we can reproduce on the same combination.
Exact steps, expected outcome, actual outcome, and any error text — copy-pasted, not paraphrased. The more concrete the report, the faster the fix lands in the next build.
No ticket queue, no chatbot in the middle, no escalation tier. The same person who writes the app reads the email. Bring us a reproducible bug, an honest question, or a feature idea — we will reply within a business day.
Or join the community on Discord and GitHub. Public, helpful, and usually faster than email.